Durfee Plumbing & Heating

Durfee Plumbing & Heating operates as a plumbing contractor in South Dennis, Massachusetts, serving Cape Cod residents with round-the-clock availability. With a rating of 4.6 stars across 156 reviews, the company handles residential plumbing needs including water heater repairs, toilet seal replacements, and bathroom renovations. The business maintains 24-hour emergency response capabilities, positioning itself as a resource for homeowners facing urgent plumbing failures.

The company faces notable challenges with customer communication, as reflected in recent reviews detailing difficulties reaching staff and receiving callbacks. Multiple reviewers describe automated phone systems and inconsistent follow-through on scheduled appointments, even when service commitments were made. Positive reviews cite rapid same-day response times and professional on-site technicians, though these favorable experiences contrast with accounts of missed communication from other customers.

Customer experiences span a wide range of outcomes. Mark described a seamless same-day water heater replacement completed by noon the following day after an evening leak, with professional technicians and reasonable pricing. In contrast, Katherine Reilly documented a multi-visit toilet seal replacement that continued to leak after repairs, with damage to bathroom surfaces and cancelled follow-up appointments. Stacey Wiseman reported waiting all day for a scheduled technician who arrived unannounced, highlighting significant gaps between the company's 24-hour availability promise and actual customer interaction.