ARS / Rescue Rooter

ARS/Rescue Rooter has served the Boston metro area since 1975, operating from their Stoughton headquarters at 800 Technology Center Drive. The contractor holds multiple Massachusetts licenses (RC-148311, PL 12424-M, 4542-PL-C, 23584-A, 12567-M) and maintains 24/7 availability across all seven days. Their service area encompasses Cambridge, Brockton, Chelsea, Stoughton, and surrounding Boston neighborhoods, delivering both air conditioning and heating solutions to residential customers throughout the region.

What distinguishes ARS/Rescue Rooter from neighboring contractors is their commitment to transparent homeowner interaction before any work begins. Technicians call ahead of arrival, use shoe covers and drop cloths to protect interiors, and provide written estimates requiring customer approval before proceeding. The company partners with Nest for thermostat installations and offers an Exceptional Service Guarantee, specifically stating they will continue working on any HVAC issue until the homeowner is satisfied. All service technicians undergo background checks and drug testing, a policy explicitly mentioned across their website and reflected in customer feedback.

Reviewers consistently highlight specific team members who delivered exceptional service. Richard Pelkey praised the installation crew of Mikey, Matt, Derek, and Rich for replacing three boilers in his building within 24 hours, noting their professional cleanup and patient thermostat explanations. Andrew A. described receiving a same-day diagnosis and next-day furnace installation, with the company promptly sending a technician to seal a missed duct connection after installation. These accounts describe the responsive, name-able technicians that define the ARS customer experience.