Scott Robillard Plumbing & Heating

Scott Robillard Plumbing & Heating operates as a plumbing contractor in Waltham, Massachusetts, holding a 4.0-star rating across 8 client reviews. The business maintains standard weekday availability from 7 AM to 4 PM, Monday through Friday, and serves residential customers throughout Waltham and neighboring communities in the greater Boston metro area. As a specialized plumbing service provider, the company focuses on water heater systems, leak detection, and drain cleaning rather than offering broader HVAC or electrical work.

The company distinguishes itself through same-day emergency response capabilities and water heater expertise. Multiple reviewers specifically praised the team's ability to arrive quickly during urgent situations, including holiday weekends and heat waves. This responsiveness, combined with transparent pricing and detailed project explanations, appears to be a defining characteristic of their service model. The business handles water heater replacements, pipe repairs, and sewer backups without promoting specific brand partnerships or specialized certifications that would differentiate them from other regional plumbers.

Customer experiences highlight both strengths and weaknesses in communication. Reviewer Casandra Roane described a same-day sink leak repair where Scott Robillard squeezed her in the day after calling during a busy holiday period, praising the professional demeanor. Reviewer Scott Arrighi documented an emergency sewer backup resolved over a long weekend, noting excellent communication throughout. However, reviewer Marin Spivack recounted a concerning experience where discussion of a water heater replacement ended without follow-through, ultimately resulting in a flooded basement three months later. These accounts suggest variable consistency in project completion and client communication.