Elephant Energy

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About Elephant Energy
Elephant Energy operates as an HVAC contractor serving Westborough, Massachusetts, and maintains a 4.5-star rating derived from 37 customer reviews. The business specializes in heat pump technology, offering both ducted central systems and mini-split configurations for residential applications. Website information indicates additional service locations in Colorado Front Range, Steamboat Springs, Los Angeles, and Massachusetts markets. The company provides heat pump water heaters alongside solar installations, presenting integrated energy solutions for homeowners seeking to reduce utility costs.
The contractor distinguishes itself through heat pump system design and installation, with website text highlighting potential rebate programs that can offset installation costs. Their solution portfolio encompasses heat pumps, heat pump water heaters, and solar panel integration, allowing for comprehensive energy system planning. The business operates Monday through Friday from 9 AM to 5 PM, with Saturday and Sunday marked as closed.
Customer reviews reveal named service experiences worth noting. One reviewer described working with Josue from the Colorado region and Adam from the Boston area during an extended troubleshooting process for an outdoor condenser issue, ultimately restoring system operation. Another customer referenced Caroline serving as their HCA during a mini-split design consultation, with a technician subsequently addressing initial cooling and heating problems at no charge. A third reviewer documented a service subcontractor arriving the day after contact and spending considerable time diagnosing an outdoor condenser problem.
What Customers Say
Three of four detailed reviews mention specific technicians by name, with two highlighting successful issue resolution after initial system problems. One negative review describes difficulty reaching the service department and a missed appointment, while positive reviews emphasize responsive troubleshooting and quick technician dispatch.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
Services
Heat Pump Installation
Complete heat pump system design and installation including ducted central and mini-split configurations for residential properties.
Heat Pump Repair & Maintenance
Diagnostic services and repair work for heat pump systems, including warranty claims for component failures.
Heat Pump Water Heaters
Installation of heat pump water heating systems as an alternative to traditional water heating equipment.
Solar Panel Installation
Solar energy system design and installation to complement heat pump systems for comprehensive energy solutions.
System Troubleshooting
Technical diagnosis of heating and cooling system issues, with review documentation of outdoor condenser unit problems.