Hendersen-Webb Inc.

Hendersen-Webb Inc. manages residential apartment communities across Cockeysville, Glen Burnie, Catonsville, Essex, Columbia, and Loch Raven, Maryland. With 454 verified tenant reviews, the company maintains a 2.3-star average rating, reflecting mixed experiences across its portfolio of six apartment neighborhoods in the Baltimore metro area. The leasing office operates from a centralized location handling resident inquiries, maintenance requests, and lease administration for all properties.

The company distinguishes itself through a structured resident referral program offering rewards for tenants who recommend new applicants, a relatively uncommon incentive in the Baltimore apartment market. Website resources indicate a dedicated applicant portal and resident login system for online communication and lease management tasks. However, the online platform does not feature detailed service menus or equipment-specific expertise commonly associated with contractor businesses.

Tenant reviews document specific service experiences revealing operational patterns. One reviewer detailed a January evening lockout where emergency maintenance response exceeded one hour, leaving the resident waiting in an unheated hallway with no estimated arrival time provided despite expressing urgent concern. Another tenant described a positive experience with leasing team member Anitra during a housing transition, highlighting consistent communication and supportive guidance over multiple years. These contrasting accounts illustrate the variability in responsive service that prospective tenants may encounter.