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About Coastal Air Inc
Coastal Air Inc operates in Hanover, Maryland, serving the surrounding Anne Arundel County area. Based on the working hours displayed, the business maintains standard weekday operations from 7 AM to 7 PM, closing on weekends. With 15 customer reviews documented, prospective clients can review a moderate volume of community feedback before making contact. The current aggregate rating stands at 2.9 stars, indicating room for improvement in customer satisfaction based on publicly available review data.
Review insights reveal mixed operational experiences. A portion of customers report satisfactory delivery interactions with polite drivers who arrived on schedule and handled materials carefully. In contrast, multiple negative reviews describe concerning interactions involving staff behavior, communication failures around scheduled appointments, and delays in service fulfillment. Potential clients may wish to request explicit timeline confirmations before engaging services, as several reviewers noted unfulfilled or postponed commitments without proactive notice.
Customer narratives contain specific examples worth noting. One reviewer describes a scheduling process for residential delivery that proceeded smoothly with timely arrival and careful material handling. Another reviewer recounts a detailed interaction involving an employee identified as "Tamika" who addressed a customer's concerns about another team member's communication style. These individual accounts demonstrate how service experiences vary on a case-by-case basis.
What Customers Say
Of 8 detailed reviews, 5 express dissatisfaction citing staff professionalism issues, missed deliveries, and extended wait times, while 2 reviewers describe positive experiences highlighting friendly drivers and on-time arrivals. Negative feedback focuses primarily on communication gaps and service delays, whereas satisfied customers specifically mentioned careful handling and scheduling reliability.
Working Hours
| SundayToday | Closed |
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| Thursday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | Closed |
Services
Delivery Services
Freight and pallet delivery to residential and commercial locations within the service region.
Unloading Assistance
Manual help available for pallet removal from delivery vehicles, though wait times vary.
Scheduling Coordination
Appointment booking and rescheduling management for planned delivery windows.
Customer Communication
Information regarding shipment status, timing updates, and service notifications.
Issue Resolution
Handling of service complaints and escalation of operational concerns through designated representatives.