Five Star Plumbing Services

Five Star Plumbing Services operates in Joppatowne, Maryland serving Harford County and Baltimore County with a 4.9 star rating from 236 reviews. The company has been in business since 1991, making it one of the longer-established plumbing contractors in the region. As a locally owned and operated outfit, they handle both residential and commercial plumbing needs, from routine maintenance to full-scale installations and emergency repairs.

What differentiates Five Star Plumbing is their commitment to straightforward pricing. They provide flat rate fees upfront so homeowners know exactly what to expect before any work begins, with no hidden charges. Their standard hours run from 8 AM to 8 PM seven days a week without overtime premiums, which sets them apart from contractors who limit availability or add weekend premiums. The business emphasizes direct communication, with the master plumber or a senior team member answering calls personally rather than routing through a call center.

Reviewers highlight specific technician experiences with this crew. One customer called for a main water line leak repair between the main shutoff and the house, describing the cost and quality as excellent with no complaints. Another reviewer requested assessment for a leaking bathtub faucet and received a same-day visit where the technician explained the required work before proceeding. Several customers specifically mention the technician Chris in their feedback, recalling his willingness to answer questions about the scope of repairs and his role in coordinating follow-up visits when additional issues surfaced.