Metropolitan Services Inc

Metropolitan Services Inc has held a 3.6-star rating across 21 customer reviews in Owings, Maryland, operating as an appliance repair specialist since 1968. The company employs second and third generation technicians who bring decades of hands-on experience to every service call. They maintain standard weekday hours from 8 AM to 5 PM, Monday through Friday, and service customers throughout the Owings area and surrounding Southern Maryland communities.

What distinguishes Metropolitan Services from independent repair providers is their substantial parts inventory exceeding $100,000 in stocked components, which enables technicians to complete most repairs during the initial visit rather than waiting for ordered parts. They price services according to National Blue Book rate standards and back their workmanship with a 90-day warranty that includes free return visits for any incomplete repairs. This inventory depth and warranty commitment represent their primary competitive differentiators.

Reviewers describe specific technician experiences that highlight both strengths and concerns. David Hupp praised technician Justin for arriving the same day when another major retailer failed to show up, calling the customer service absolutely outstanding. Meg Farr noted Micah and his team completed her repair needs within one week after initial diagnosis. However, Rose Red recounted a concerning scenario where technician Donnie bypassed a safety component on a Speed Queen dryer rather than replacing faulty thermostats, charging $150 for the workaround. Daniel Gr nberg similarly noted a technician who diagnosed but did not resolve a leaking dishwasher, leaving the customer to discover the problem continued after the visit.