Sears Appliance Repair

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About Sears Appliance Repair
Sears Appliance Repair serves Stevensville and the surrounding Maryland communities with a 4.5-star average drawn from 91 customer reviews. This franchise location operates seven days a week from 7 AM to 11 PM, providing scheduling flexibility for homeowners managing busy weekday schedules. The review corpus reveals a mix of outcomes: some customers report successful repairs completed in a single visit, while others describe extended timelines and communication challenges that extended their wait for resolution.
As a location operating under the Sears Home Services banner, this contractor brings access to a nationally recognized service network and established repair protocols. Several reviewers noted their technicians arrived prepared with diagnostic tools and explained repair processes before proceeding with work. The positive feedback frequently mentions technicians who answered questions thoroughly and treated homeowners' property with care.
Multiple five-star reviewers specifically name Paul as the technician who handled their repairs. Carmelyn Bachman describes Paul as competent and friendly, while Dan Lipsey notes he worked with an insurance provider to attempt a repair the insurer had initially deemed too costly. Another reviewer, Andy Bower, calls Paul knowledgeable and says he completed an installation quickly. These named accounts represent the skill level some customers experienced, though the negative reviews from Lynn Mahr and Betty Lorenz detail frustration with extended delays and promises that went unfulfilled.
What Customers Say
Four of six detailed reviewers praise technician Paul by name, highlighting diagnostic skill and thorough communication. Negative reviews from Lynn Mahr and Betty Lorenz cite multi-week delays and unkept promises about replacement parts. Positive feedback emphasizes professionalism while negative feedback centers on customer service timelines.
Working Hours
| SundayToday | 7 AM–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
| Thursday | 7 AM–11 PM |
| Friday | 7 AM–11 PM |
| Saturday | 7 AM–11 PM |
Services
Dishwasher Repair
Diagnosing pump failures, drainage issues, and electronic control problems on all major brands.
Refrigerator and Freezer Repair
Addressing cooling failures, ice maker malfunctions, and compressor issues to restore proper food storage temperatures.
Appliance Diagnostics
Identifying the root cause of malfunction before recommending repair or replacement options.
Parts-Ordered Repairs
Technicians order manufacturer-certified components and schedule follow-up appointments for installation.
Installation Services
New appliance delivery, setup, and connection for dishwashers, refrigerators, and other home equipment.