Hutzel Plumbing, Heating, HVAC and Cooling Company

Hutzel Plumbing, Heating, HVAC and Cooling Company has served Ann Arbor homeowners for decades, combining plumbing and HVAC expertise under one roof. With 18 verified customer reviews earning a 4.3-star average, the company operates Monday through Friday from 8 AM to 5 PM, with an on-call system available for urgent situations. The team handles everything from fixture installations to heating and cooling system work, making them a practical option for homeowners seeking integrated service.

Positive reviewers consistently highlight individual technician knowledge and thoroughness, noting that team members take time to explain options and go beyond the original scope of work. However, the single negative review documents a pattern of communication breakdowns, including quote inconsistencies across staff members, a technician who departed without reviewing completed work, and an invoice that did not reflect a promised discount. Homeowners with straightforward projects may find reliable service here, but those with complex or multi-step jobs should confirm all pricing details in writing before work begins.

Dustin describes a 5-star experience with technician Jason Blackburn, who not only completed the scheduled work but identified and resolved additional issues along the way. Dustin specifically notes learning from Blackburn during the visit while also encountering a genuinely kind professional. Conversely, Jeff Travilla recounts a shower trim installation where the technician left a wobbly handle and refused to address it, later telling the homeowner to 'deal with it.' This contrast in customer interaction styles appears across the 18 reviews, suggesting that technician assignment may significantly impact project outcomes.