Neighborly

Neighborly operates as a corporate office in Ann Arbor, Michigan, serving the broader Washtenaw County region including Ypsilanti, Canton, and Dexter. This home services franchise network holds an average rating of 3.8 stars across 10 verified customer reviews, with office hours extending Monday through Friday from 8:30 AM to 5:30 PM. The company functions as a centralized hub connecting homeowners with multiple specialty trade brands, offering comprehensive solutions ranging from HVAC maintenance to full property restoration.

What distinguishes Neighborly from independent contractors is its brand portfolio spanning 14 nationally recognized trade names, including Mr. Rooter Plumbing, Mr. Electric, Mr. Handyman, and Aire Serv for heating and cooling needs. The corporate structure enables coordinated service across multiple disciplines, a single appointment can address plumbing, electrical, and general handyman requests. Their Done Right Promise guarantees customer satisfaction on completed work, and the centralized call center streamlines scheduling for complex multi-trade projects that would otherwise require coordinating separate contractors.

Customer feedback reveals mixed experiences with the Ann Arbor location. Positive reviewers praise specific team members: Brandi Kloostra notes the Ann Arbor team provides excellent customer service, while James Conner and Ben Fox highlight the office's positive work environment. However, negative reviews from Mark Nairus and Lige Johnson describe frustrating encounters, including missed estimate appointments, unreturned calls, and limited local service availability. These contrasting experiences suggest service quality may depend on the specific technician assigned and the particular trade service requested.