Trusted Heating & Cooling Solutions

Trusted Heating & Cooling Solutions operates as a heating and cooling contractor serving the Ann Arbor area with a 4.9-star rating gathered from 138 customer reviews. The locally owned and operated business is led by co-owners Jennifer and Alec, who maintain direct involvement in both office operations and field work. Their team handles residential projects ranging from new construction installations to emergency replacements, with a focus on communicating openly with homeowners throughout every job.

What distinguishes this contractor from larger operations is their commitment to daily communication with customers. Multiple reviewers mention receiving updates each morning about which team members would arrive and how many workers would be on-site. They stand behind their installations with warranty support, with one reviewer noting the company addressed minor warranty issues promptly even though those problems originated from factors beyond their control. Their project coordination and follow-through set a high standard for customer responsiveness in the local market.

Homeowners have called out specific technicians in their reviews. When Michael Cuddington's conventional water heater failed after 18 years, Jen visited the same day to provide quotes for both traditional and tankless options. Because the household had no hot water, Trusted adjusted their schedule and completed the tankless installation the very next day. Installers Jeff and Trevor performed the work, with the reviewer describing them as courteous, professional, and detail-oriented. Another customer mentioned the company handled warranty repairs on a mini-split system installed for a new construction home.