Authorized Factory Service

Authorized Factory Service operates as a division of Trevarrow, Inc., a distributor of luxury kitchen appliances. Based in Auburn Hills, Michigan, the company holds a 4.9-star rating across 200 customer reviews. The business provides factory-certified repair and installation services for premium appliance brands including Sub-Zero, Wolf, and Cove. Their service territory spans eleven Michigan counties: Oakland, Macomb, Wayne, Genesee, Ingham, Lapeer, Livingston, Shiawasee, St. Clair, Tuscola, and Washtenaw counties. All service work is performed by technicians who complete intensive factory training programs and utilize fully stocked service vehicles carrying authentic factory-certified replacement parts.

What distinguishes Authorized Factory Service from general appliance repair companies is their exclusive focus on the luxury appliance brands they distribute. This positioning means their technicians work exclusively with Sub-Zero, Wolf, and Cove systems, developing deep specialization rather than generalist knowledge across dozens of manufacturers. The company advertises a first-visit completion guarantee, promising to finish repairs in a single appointment rather than requiring multiple return trips. Their installers have received "Outstanding Service" recognition directly from Sub-Zero, Wolf, and Cove manufacturers. All service vehicles carry extensive parts inventory, enabling technicians to address most repair needs without ordering components and scheduling follow-up appointments.

Customer reviews reveal specific scenarios demonstrating their service approach. One reviewer described technician Micah returning on Christmas Eve to address an oven issue that emerged the day after an initial repair visit. Another customer praised technician Jon for , completing refrigerator repairs quickly while maintaining careful attention to the home. A third review named technician Aaron, noting that both the service technician and office scheduling staff delivered professional and accommodating assistance. These accounts consistently describe technicians who explain their work thoroughly, treat customer homes with care, and demonstrate willingness to accommodate urgent situations.