Kohler's Propane Co

Kohler's Propane Co serves Brown City and the surrounding Thumb region of Michigan with residential and commercial propane delivery. The company maintains a 3.8-star rating across 29 reviews, operating Monday through Friday from 9 AM to 3 PM. They operate two locations: a main office in Brown City and a northern branch in Bad Axe. The company offers a Prebuy Price Cap program allowing customers to lock in rates that can decrease but never increase, with enrollment opening annually in June.

What distinguishes Kohler's is their price protection program, a rarity among regional propane suppliers. Website announcements specifically promote the Prebuy Price Cap as a safeguard against market volatility, appealing to homeowners who want budget predictability for heating costs. The company provides printable forms and payment options through their website, suggesting a modernized customer experience despite their traditional propane delivery roots.

Reviewers highlight specific positive experiences: raychelle zellinger praised their responsiveness to a new construction project, noting they came out the same day to develop a setup plan. Karen, a 12-year customer, mentioned their consistent on-time delivery and next-day service after relocating. However, Aaron Vennard recounted a negative office interaction where staff became argumentative during a billing inquiry, contrasting with his praise for their field technicians. Stacey Harding's one-star review described delivery reliability issues and aggressive fee policies, indicating inconsistent customer experiences.