Charest Heating and Cooling

Charest Heating and Cooling is a family-owned HVAC contractor serving Detroit and 17 surrounding communities across Oakland and Macomb Counties, including Berkley, Royal Oak, Southfield, Birmingham, Troy, and Sterling Heights. The company holds a 4.8-star rating across 51 customer reviews and provides round-the-clock heating and cooling services. Founded 20 years ago in Berkley, Michigan, the contractor focuses on residential systems including air conditioning, heating, heat pumps, and indoor air quality solutions. Technicians regularly service furnaces, AC units, and mini-split systems throughout the metro area.

This contractor distinguishes itself through responsive emergency availability and customer-first service policies. The company offers same-day or next-day appointments for urgent repairs, with a 24-hour hotline that one reviewer called at 3 a.m. during the coldest stretch of the year, receiving assurance a technician would arrive by 8 a.m. and honoring that promise. Charest provides a $69 AC tune-up special and free estimates for new system installations. Military personnel, first responders, and seniors receive a 10% discount on repairs, reflecting the company's community commitment that also includes supporting local organizations like the Berkley Dad's Club.

Reviewers consistently highlight technician Josh, who answered his phone 24/7 to help a customer on a cold January day and arrived at another property within 30 minutes when tenants lost heat on move-in night. Customers describe Josh and Antonio as knowledgeable, professional, and willing to go above and beyond, including diagnosing problems that other local companies could not figure out and advising against unnecessary upgrades to save money. One reviewer noted the team arrived exactly when promised after an emergency call, completed the repair at the quoted price, and even recommended skipping an add-on cost the homeowner thought they wanted. Multiple customers specifically mentioned competitive pricing compared to other contractors they called for estimates.