Gentek Power LLC

Gentek Power LLC operates as a Generac generator specialist in Detroit, Michigan, with a 4.9-star rating drawn from 51 customer reviews. The business focuses on selling genuine Generac replacement parts and providing repair support for residential and commercial generator systems. Customers describe ordering components like oil filters, air filters, starters, and ignition coils, with the team verifying part compatibility before shipping. The company ships nationally, with reviewers noting delivery to states like Tennessee within days of ordering.

What distinguishes Gentek Power is their hands-on verification process for generator parts. Multiple reviewers describe the team calling and emailing to confirm orders match the specific engine model, preventing the common problem of ordering incorrect parts from outdated diagrams. They provide repair manual PDFs to help customers identify needed components, and the technical staff offers guidance through the diagnostic and ordering process. This verification step saves customers time and money by reducing return cycles and ensuring parts fit the first time.

Reviewers share specific encounters with technician Chris, who helped a customer living abroad when Generac Mexico could not assist, walking them through a repair that replaced the starter, starter solenoid, and ignition coil. Another customer in Tennessee described finding the business through a Google search, receiving parts in four days, and finding prices roughly one-third lower than Amazon while shipping via UPS instead of postal service. One reviewer did note a negative experience with timeline delays on a fuel plenum replacement and a subsequent misdiagnosis, though a second opinion from another licensed technician resolved the issue with simple part replacements.