Sears Appliance Repair

Sears Appliance Repair operates as a franchise service location at 14283 Fenton Road in Fenton, Michigan, delivering appliance repair solutions to residents across the greater Genesee County region. The business maintains a strong 4.6-star rating drawn from 106 customer reviews, reflecting consistent service quality in an industry where customer expectations vary widely. Their service hours span from 6 AM to 10 PM seven days a week, accommodating homeowners who encounter appliance failures outside typical business windows. The Fenton location serves surrounding communities including Linden, Holly, and Grand Blanc, providing both in-warranty and out-of-warranty repair for major household appliances.

As part of the Sears Home Services network, this location benefits from corporate-level parts procurement and technical training standards that independent shops may not match. Customer reviews indicate the shop handles warranty repair work for Sears-purchased appliances, a distinction that saves homeowners money on covered repairs. The service model combines diagnostic expertise with straightforward parts ordering, with technicians explaining issues and options before recommending repairs. This transparency appears in multiple positive reviews where customers appreciated understanding their repair situation before committing to service.

Multiple reviewers specifically named technicians who exceeded expectations. Mario, mentioned in two separate five-star reviews, diagnosed problems quickly, ordered necessary parts, and completed warranty repairs efficiently. David received praise for professionally repairing a Sears Craftsman riding mower, walking the customer through the entire process. One reviewer described a technician arriving during a snowstorm at the originally scheduled time, demonstrating commitment to appointment reliability despite weather challenges. However, one customer noted frustration with an AI telephone routing system, suggesting an area where the business could improve its initial customer contact experience.