Home Services at The Home Depot

Home Services at The Home Depot operates as a general contractor serving Harper Woods, Michigan, and the surrounding Detroit metropolitan area. This location at 20300 Kelly Road holds a 4.1-star rating compiled from 19 customer reviews, reflecting a mix of highly satisfied shoppers and those encountering service challenges. The store functions as both a retail location and an installation service hub, connecting homeowners with contractors for flooring, windows, roofing, HVAC, and other home improvement projects.

What distinguishes this Home Depot from standalone contractors is its integrated model: customers can browse products online, select delivery or curbside pickup, and arrange professional installation through a single point of contact. The store offers special order windows and other customizable products, with reviewers noting instances of meaningful savings compared to initial estimates. This one-stop approach eliminates the need to coordinate separately between a supplier and an installation crew.

Customer experiences vary by interaction. Several reviewers praise specific team members, including Lannette who brought a delivery to a customer's car and answered questions politely. Joyce Harris describes a positive experience ordering a window special order, noting she paid $103 instead of the estimated $167. However, negative reviews cite organizational challenges in the lumber department and inconsistent service quality, with one reviewer stating they would travel an hour to avoid this location.