Cross Inc

Cross Inc operates as an HVAC contractor serving Ida, Michigan and the greater Toledo metropolitan area. The business maintains round-the-clock availability, seven days a week, and has accumulated 22 customer reviews averaging 4.5 stars. Customers consistently describe interactions with staff members who handle scheduling and service delivery, with multiple reviews noting specific technicians who performed installations and repairs.

The company handles both residential heating and cooling systems, including furnace and air conditioning installations. Reviewers mention the business honors warranty coverage on equipment repairs and provides maintenance guidance. The team emphasizes clean work practices, with one reviewer noting technicians left the service area cleaner than when they arrived.

Several reviewers share specific experiences with named technicians. One customer describes Tucker replacing a draft inducer blower that had developed a squeal, noting the repair was covered under warranty with a reasonable labor charge. Another reviewer mentions Tiesha handling appointment scheduling in a professional manner before technician Tucker arrives. Multiple customers highlight the same technician, Tucker, demonstrating skill and personable demeanor during service calls.