Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessBartlett Plumbing & Heating has served the Lansing community for years, building a reputation as a trusted name in both plumbing and heating services. With 296 customer reviews earning an impressive 4.8-star rating, the company has become a go-to contractor for homeowners across the Michigan capital region. Their licensed team handles everything from emergency pipe repairs to new water heater installations, serving residential customers throughout Lansing and surrounding communities. The high volume of positive feedback reflects consistent service quality and customer satisfaction in a market where finding reliable help can be challenging.
Unlike many contractors who focus on a single trade, Bartlett Plumbing & Heating operates across both plumbing and HVAC disciplines. Customer reviews specifically mention tankless water heater installation as a standout service, with one reviewer noting exceptional work on both their heating project and plumbing needs. This dual expertise allows the company to tackle complex jobs that require understanding of how plumbing and heating systems interact, particularly in older Lansing homes where infrastructure may present unique challenges.
Customer experiences at Bartlett reveal a company that prioritizes responsiveness, though communication around scheduling could improve. One homeowner described a same-day evaluation for a chronic shower leak, while another praised quick scheduling for a sink pipe issue that was causing water to pool in the basement. A third reviewer highlighted the team's thoroughness during a tankless water heater installation, noting the work was exceptionally professional and clearly done with care. These scenarios illustrate the range of jobs the team handles, from diagnostic challenges to complete installations.
With 296 reviews holding a 4.8-star average, Bartlett Plumbing & Heating earns overwhelmingly positive sentiment. Five-star reviews praise efficient scheduling, knowledgeable technicians, and thorough workmanship on both plumbing and HVAC projects. Negative feedback centers on communication gaps during scheduling and occasional diagnostic mismatches where customer concerns weren't fully addressed.
Leak detection, pipe repair, and diagnosis of hidden plumbing issues behind walls or under floors.
Installation of traditional and tankless water heaters, with reviews noting professional and thorough work.
Quick-scheduling for urgent issues including burst pipes, leaks, and water infiltration problems.
Repair of pipes under sinks and drain solutions for residential plumbing problems.
Heating and cooling system work, with one reviewer specifically mentioning previous HVAC project success.
Fixture-related plumbing work including shower and tub pipe issues.