Sears Appliance Repair

Sears Appliance Repair serves Lansing and the broader mid-Michigan region from its location on East Michigan Avenue. With 261 customer reviews generating a 4.3-star rating, this national chain brings manufacturer-backed expertise to residential appliance repair. The company maintains extended hours, operating from 9 AM to 10 PM seven days a week, accommodating schedules for homeowners across the capital region and surrounding communities.

What distinguishes this Sears service location is its direct relationship with one of America's most established retail brands, enabling access to OEM parts and factory-trained technicians for major appliance brands. The company offers both scheduled maintenance tune-ups and diagnostic services for common household appliances including washers, dryers, refrigerators, and ovens. Homeowners can request service online or through the company's scheduling system, though recent reviews indicate the digital intake process may present challenges for some customers.

Customer experiences vary significantly, with some homeowners reporting successful repairs while others describe frustrating interactions. Shirley Fraser recounted being charged a $119 diagnostic fee after a technician determined her washer and dryer were functioning properly, noting difficulties reaching live support through the company's phone system. Another customer, scholt511, described a multi-visit saga where technicians ordered parts without first inspecting the appliance, ultimately leaving without resolving the issue. These accounts suggest service quality may depend on the specific technician assigned and the complexity of the repair.