Crain Heating and Cooling

Crain Heating and Cooling operates from 37493 Schoolcraft Rd. in Livonia, MI, holding state contractor license #7108387. This family-operated business has served residential customers throughout southeast Michigan for over 70 years, earning a remarkable 4.9-star rating from 1,466 homeowner reviews. The company maintains 24-hour availability every day of the week, providing furnace repair, replacement, and new installation alongside air conditioning services. Technicians service boiler systems, zone control setups, and indoor air quality equipment including humidifiers and air purification filters.

As a Lennox Premier Dealer, Crain offers the brand's energy-efficient systems and has earned the Lennox Centurion Award in 2017, 2019, and 2023, plus consecutive Premier Dealer recognition from 2016 through 2023. The company provides flat-rate upfront pricing with what they call the Crain Family Guarantee on all work performed. Homeowners can enroll in the Crain Family Plan, an annual maintenance program that auto-schedules tune-ups for both heating and cooling equipment, helping preserve manufacturer warranties while improving efficiency and extending equipment life. The company also facilitates instant rebates through DTE Energy and Consumers Energy programs.

Reviewers repeatedly mention technicians Brad and Collin, who installed a new furnace and cleaned up all debris afterward, walking homeowners through the new equipment features. Cody provided a detailed quote for a high-efficiency furnace and air conditioning system, remaining patient through multiple questions. Austin resolved a furnace issue in under 10 minutes and helped a homeowner understand their maintenance options. Ted kept a customer informed throughout an entire repair process, answering questions about future upgrades. Keith P. noted Austin's diagnostic explanation contrasted with previous contractors who had upsold unnecessary services.