Heating & Cooling

Heating & Cooling operates in Mt Morris, Michigan under the ownership of Big Al, serving residential customers throughout the surrounding area. The company holds a 4.4-star average rating from 16 verified customer reviews, reflecting a pattern of honest assessments and practical solutions. Service is available seven days a week, with weekday hours from 8 AM to 6 PM and expanded weekend availability including Saturday and Sunday. Customers consistently note Big Al's straightforward approach to diagnostics and pricing.

Several reviewers highlight Big Al's commitment to finding cost-effective solutions rather than recommending unnecessary replacements. Krista Delaney described the technician as "a truest honest man that did everything he could to save us money" after a quick, friendly visit. Kim Simons appreciated that the work was explained in simple terms, while John B specifically mentioned reasonable rates considering the quality of workmanship delivered. The company maintains extended weekend hours to accommodate residential scheduling needs, a practical consideration for systems that fail outside standard business periods.

Customer experiences reveal specific scenarios where the company responds effectively. Delaney's review describes a same-day response during what appears to be an urgent situation, with the technician arriving quickly to address the issue. Simons specifically thanked Big Al for ensuring she'd stay warm through the winter with fast, efficient service. However, two reviews describe communication gaps: one customer reported never receiving a return call, and another described an instance where the technician declined a service call because the system had not been originally installed by this company, creating uncertainty about the scope of work accepted.