Root's Heating & Cooling

Root's Heating & Cooling serves North Branch, Michigan and surrounding communities including Millington and Alpena in the northeastern part of the state. The contractor holds a 4.0-star rating drawn from 21 customer reviews, reflecting a solid reputation built over years of service in this rural portion of Michigan's Lower Peninsula. The company operates Monday through Friday with extended hours until 6 PM on most weekdays, accommodating residents who need service outside typical 9-to-5 windows.

This contractor distinguishes itself through several specific advantages. They are a Trane dealer, offering the manufacturer's full system lineup with current promotional pricing including $500 off installations and financing at $99 per month with 0% interest for 72 months. Their service catalog extends well beyond standard heating and cooling into specialized areas including geothermal heat pumps, sheet metal fabrication, indoor air quality systems, and whole-house generators. The company emphasizes upfront pricing with detailed consultations, ensuring homeowners understand costs and system performance expectations before work begins.

Customer reviews name specific technicians who have handled noteworthy situations. Gary, described as an oil burner tech, performed a thorough cleaning and made adjustments to restore system efficiency while explaining each step to the homeowner. Mason went to retrieve additional parts needed for a gas stove installation and stayed until confirming everything operated correctly. A reviewer recounted that John returned to complete a central air installation even after sustaining an injury, ensuring the job was finished properly. The service coordinator Rita was noted for her welcoming phone presence and communication throughout the process.