Home Services at The Home Depot

Home Services at The Home Depot operates as the in-store installation and renovation services division within the Rochester Hills Home Depot location at 2830 S Rochester Rd. The business holds a 3.6-star rating compiled from 10 customer reviews, reflecting mixed experiences across flooring, installation, and general contractor services. Operating hours span from 6 AM to 10 PM on weekdays with reduced weekend hours, providing extended availability for homeowners scheduling installation appointments throughout the Rochester Hills metropolitan area.

This contractor differentiates itself through its position as an authorized Home Depot service provider, offering installation services backed by national retail logistics and vendor relationships. Customers can access coordinated material purchasing and installation scheduling through a single point of contact, with the Home Depot service desk handling project management for flooring, carpet, and renovation work. The extended evening hours accommodate working homeowners who need consultation appointments outside traditional business windows.

Customer feedback reveals notable service variability. One reviewer highlighted employee Shawn Jeffords as a knowledgeable resource who provided valuable guidance during a challenging project, crediting his assistance with salvaging an otherwise difficult experience. Negative reviews document specific concerns including installation quality issues with carpet nap direction on stairs, improperly seated engineered hardwood flooring, and extended wait times exceeding one month for flooring orders. These mixed accounts suggest that technician selection and project communication may significantly influence customer outcomes.