Caps Heating & Cooling

Caps Heating & Cooling serves residential clients in Shelby Township, Michigan, earning a 4.3-star rating across six verified customer reviews. The contractor handles heating and cooling system installations, repairs, and maintenance for homeowners throughout the area. Reviewers consistently mention working with a team led by a professional named Bob, who coordinates service calls and oversees installation projects.

The contractor distinguishes itself through responsive service and customer care that extends well beyond the initial installation. Multiple reviewers describe experiences where the team returned to address issues years after the original work, sometimes performing repairs at no additional cost. This approach has generated loyalty across generations of family customers, with some homeowners reporting they first learned of the company through grandparents and continue using the service for their own properties.

One reviewer recounted a furnace water leak that emerged three years post-installation, requiring nearly complete system disassembly to repair. The team resolved the issue without charging the homeowner. Another customer described a prompt response to a system issue that arose four years after initial installation, with the problem corrected quickly. The single one-star review cites a missed callback, indicating inconsistency in communication for some service requests.