Crossroads at Southfield

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About Crossroads at Southfield
Crossroads at Southfield operates as an apartment rental agency serving the Southfield, Michigan community from their location at 20800 Knob Woods Drive. With 316 reviews contributing to a 3.8-star rating, the property offers one-bedroom and multi-bedroom floor plans with amenities including in-unit washer and dryer connections, walk-in closets, and access to community features like a playground and outdoor grilling areas. The leasing office maintains weekday and Saturday hours, closing at 6 PM on most days with extended Thursday hours until 7:30 PM, and operates on a Sunday-by-appointment basis.
The property differentiates itself through detailed apartment features not commonly found in comparable rental communities. Each unit includes generous storage space, with reviewers specifically noting spacious closets and additional storage solutions. The community grounds feature well-maintained landscaping with benches and grills, creating outdoor gathering spaces. The property offers an online portal for prospective residents to view floor plans, explore amenities, and request information about available units.
Multiple reviewers highlight positive interactions with team member Preston, who assisted residents with apartment selection and maintenance requests. One resident described Preston as attentive and knowledgeable when helping find a new home. Maintenance requests, according to reviews, typically receive response within two days. Another reviewer noted that maintenance addressed a closet door issue promptly after carpet installation, resolving the problem the same day the request was made.
What Customers Say
Of 7 named reviewers, 5 award 5 stars citing responsive maintenance, smooth key handover, and helpful leasing staff. The 1-star review details persistent pest and repair issues over three years, while a 2-star reviewer notes slow resolution of wildlife intrusion between walls.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| ThursdayToday | 9 AM–7:30 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
Services
Apartment Leasing
Assists prospective residents with finding floor plans, scheduling tours, and completing the application process.
Move-In Services
Key handover process described as smooth and efficient with clear explanation of all move-in details.
Routine Maintenance
Handles work orders for minor repairs including light bulb replacement, plumbing issues, and door hardware.
Emergency Maintenance
Responds to urgent resident needs, though specific response times vary based on issue severity.
Pest Control Services
Addresses pest concerns reported by residents, with ongoing treatment for insect and wildlife intrusions.
Apartment Showcasing
Provides photo galleries, virtual tours, and floor plan details for prospective tenants to review online.
Community Amenity Access
Maintains playground, outdoor grilling areas, and landscaped grounds for resident use.