Crossroads at Southfield

Apartment rental agency
3.8(316 reviews)
20800 Knob Woods Dr., Southfield, MI 48076
Crossroads at Southfield

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About Crossroads at Southfield

Crossroads at Southfield operates as an apartment rental agency serving the Southfield, Michigan community from their location at 20800 Knob Woods Drive. With 316 reviews contributing to a 3.8-star rating, the property offers one-bedroom and multi-bedroom floor plans with amenities including in-unit washer and dryer connections, walk-in closets, and access to community features like a playground and outdoor grilling areas. The leasing office maintains weekday and Saturday hours, closing at 6 PM on most days with extended Thursday hours until 7:30 PM, and operates on a Sunday-by-appointment basis.

The property differentiates itself through detailed apartment features not commonly found in comparable rental communities. Each unit includes generous storage space, with reviewers specifically noting spacious closets and additional storage solutions. The community grounds feature well-maintained landscaping with benches and grills, creating outdoor gathering spaces. The property offers an online portal for prospective residents to view floor plans, explore amenities, and request information about available units.

Multiple reviewers highlight positive interactions with team member Preston, who assisted residents with apartment selection and maintenance requests. One resident described Preston as attentive and knowledgeable when helping find a new home. Maintenance requests, according to reviews, typically receive response within two days. Another reviewer noted that maintenance addressed a closet door issue promptly after carpet installation, resolving the problem the same day the request was made.

What Customers Say

Of 7 named reviewers, 5 award 5 stars citing responsive maintenance, smooth key handover, and helpful leasing staff. The 1-star review details persistent pest and repair issues over three years, while a 2-star reviewer notes slow resolution of wildlife intrusion between walls.

3.8 · 316 reviews
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Working Hours

SundayClosed
Monday9 AM–6 PM
Tuesday9 AM–6 PM
Wednesday9 AM–6 PM
ThursdayToday9 AM–7:30 PM
Friday9 AM–6 PM
Saturday9 AM–6 PM

Services

Apartment Leasing

Assists prospective residents with finding floor plans, scheduling tours, and completing the application process.

Move-In Services

Key handover process described as smooth and efficient with clear explanation of all move-in details.

Routine Maintenance

Handles work orders for minor repairs including light bulb replacement, plumbing issues, and door hardware.

Emergency Maintenance

Responds to urgent resident needs, though specific response times vary based on issue severity.

Pest Control Services

Addresses pest concerns reported by residents, with ongoing treatment for insect and wildlife intrusions.

Apartment Showcasing

Provides photo galleries, virtual tours, and floor plan details for prospective tenants to review online.

Community Amenity Access

Maintains playground, outdoor grilling areas, and landscaped grounds for resident use.

Frequently Asked Questions







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