Is this your business?
This is your free business page. Claim it to update your info and start receiving customer inquiries.
Claim Your Free PageAbout L&M heating and cooling
L&M Heating and Cooling operates as a residential HVAC contractor serving Sterling Heights and the broader Macomb County region. With all 11 customer reviews awarding a perfect 5-star rating, the company has built a reputation for honest diagnostics and transparent communication. Technicians Marty, Ben, and Leah handle service calls, and multiple reviewers specifically mention the team's willingness to explain findings, including one instance where a service call revealed the issue originated with the utility provider rather than the HVAC equipment, resulting in no charge for the visit.
Unlike contractors who recommend repairs before fully investigating the root cause, L&M Heating and Cooling distinguish themselves through diagnostic integrity. Reviewers consistently highlight the team's transparency about pricing and their practice of arriving same-day or within hours of the initial call. The company also manages permitting and paperwork for major installations, sparing homeowners the administrative burden of city compliance.
Customer scenarios from verified reviews illustrate the company's responsiveness. During a heat wave, one homeowner received service within an hour and had cooling restored the same day. Another reviewer noted a furnace repair completed in just 20 minutes after a quick diagnosis. A third customer described how L&M handled all permit documentation for a high-efficiency furnace installation, transforming what could have been an overwhelming process into a streamlined experience.
What Customers Say
Every reviewer awarded 5 stars, with 4 of 8 mentioning same-day or within-hour arrival during emergencies. Three reviews specifically name technicians Marty, Ben, or Leah, and two reviewers emphasize the company's honesty, either by declining to charge for a service call or by providing multiple quotes before major work began.
Services
AC Repair & Maintenance
Diagnoses and repairs cooling system failures, with same-day response times noted in multiple reviews.
Furnace Repair & Installation
Handles furnace diagnostics, repairs, and new high-efficiency installations including permit paperwork.
System Diagnostics
Thorough investigation of HVAC issues, including utility provider assessments when symptoms suggest external causes.
Emergency Service
Rapid response for heating or cooling emergencies, with reviewers reporting arrival within hours of the initial call.
Pricing Transparency
Clear quoted pricing before work begins, with options for multiple quotes on major installations.