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Claim Your Free PageAbout Star Heating & Air Conditioning
Star Heating & Air Conditioning has served Sterling Heights homeowners since establishing operations in Michigan. The company holds proper state licensing for residential HVAC work and maintains an active Better Business Bureau profile. Across 18 verified client reviews, the business earns a 3.7-star average rating, with recent feedback spanning the past two heating seasons. The contractor primarily serves Sterling Heights and extends service calls to neighboring communities including Utica and Clinton Township, answering calls at (586) 781-3411. Technicians bring factory training across multiple equipment brands, enabling diagnosis and repair on systems ranging from mid-efficiency forced-air furnaces to modern variable-speed heat pumps.
Customer reviews reveal two distinct service philosophies operating within the same company. One reviewer notes Mike provided an honest referral when a repair fell outside Star's brand certifications, recommending a different contractor rather than accepting payment for work hecould not complete. Another client describes Bob arriving same-day during an 8-inch snowstorm, diagnosing a 20-year-old furnace with a failed draft inducer motor and installing a used replacement at no additional parts charge. These contrasting experiences suggest service quality may depend on which technician responds and the specific nature of the equipment issue.
Brian Kiley's December review describes calling Star after his regular service company failed to answer during a polar vortex event. He received a same-day appointment window and Bob arrived within the promised noon-to-3 timeframe. The technician explained options clearly, allowed the homeowner to choose between new and used parts, then waived the motor cost entirely. Sandra Elanges separately credits Mike with declining to perform work outside Star's certified expertise, instead directing her to a qualified specialist for her off-brand furnace. Both scenarios show technicians who prioritized customer education over immediate invoicing.
What Customers Say
Half of all reviewers assign 1 star, citing multi-week response delays and unreturned calls. Positive reviews (2 of 4) specifically name technicians Mike and Bob, noting honest assessments and same-day emergency response during winter storms. The contrast is stark: when the company responds, customers report prompt and ethical service; when they do not, frustration dominates.
Services
Furnace Repair & Maintenance
Diagnose and repair gas furnaces including ignitors, blowers, heat exchangers, and draft inducer motors.
Furnace Installation
Install new residential furnaces for new construction and replacement projects.
Emergency Heating Service
Respond to heating system failures during cold weather emergencies, though response times vary by review.
System Diagnostics
Assess furnace problems, explain options honestly, and recommend repairs within service capabilities.
Indoor Air Quality Assessment
Evaluate ventilation issues affecting room temperatures and air distribution.
Cooling System Service
Service air conditioning systems for summer comfort, though specific offerings should be confirmed.
Parts Replacement
Source new and used replacement parts including motors, ignitors, and controls.