5 Star Heating & Air Conditioning, LLC

5 Star Heating & Air Conditioning, LLC has earned a 4.7-star rating across 136 reviews in Stevensville, Michigan, positioning itself as a trusted name in Berrien County heating and cooling services. The company maintains a presence in the Harbor Country Chamber of Commerce and Southwest Michigan Regional Chamber of Commerce, reflecting its local rootedness. Operating Monday through Friday from 8 AM to 5 PM with Friday hours ending at 4:30 PM, the contractor offers 24-hour emergency service for urgent situations. Serving Stevensville, St. Joseph, and New Buffalo, the business handles residential heating and cooling systems, indoor air quality solutions, and equipment replacements.

Five Star operates as a Carrier dealer, giving homeowners access to a major equipment brand with nationwide warranty support. The company highlights Greenspeed Intelligence products, which offer variable-speed performance for improved efficiency and comfort. Beyond standard HVAC work, they provide generator installations (18kW and 22kW units), addressing backup power needs common in Michigan winters. Their maintenance agreement program includes annual furnace and AC cleaning with safety inspections priced at $168, encouraging preventive care. The business also offers financing options, helping homeowners manage larger equipment purchases without upfront payment.

Reviewers repeatedly mention technician Nate, describing him as knowledgeable, thorough, and professional across multiple service calls. One customer recounted how the team responded immediately when their high-tech home system developed issues during freezing weather, dispatching two technicians who resolved the problem in under an hour. Another reviewer noted that a technician identified a severe safety issue during an inspection that a previous home inspector had missed, preventing potential danger. The negative review details a prolonged communication issue around an AC leak, where scheduling difficulties and delayed follow-up created frustration for a renter attempting to coordinate repairs.