Comfort Plus, LC Heating and Cooling

Comfort Plus, LC Heating and Cooling has earned a 4.5-star average across 97 homeowner reviews while serving Troy and its neighboring communities around Metro Detroit. The company operates around the clock every day of the week, meaning a furnace failure at midnight on a February evening or an air conditioning breakdown on a July weekend draws the same response. Cristina Kassab noted in her review that the team reached her home the same day she called for both furnace and AC replacement work. Russell Anthony called the company after a furnace replacement that revealed a condensate leak; technicians visited his home three times attempting repairs, an experience that underscores the company's willingness to return until an issue is fully resolved, even when the root cause is disputed. With roots in the Troy area, Comfort Plus, LC has built a steady base of repeat customers who trust the company for equipment swaps and ongoing service alike.

What separates Comfort Plus, LC from many Metro Detroit contractors is the combination of round-the-clock availability and a crew that homeowners name directly in reviews. Scout Labrador described the crew as friendly, helpful, and conscientious about how and where piping and materials were positioned in her home. Nancy Smith specifically called out installer Paul for being thorough and informative and for going above and beyond the scope of her work, while also praising Chris the owner for treating her family with warmth and clarity. Jason Maman noted that the crew worked hard despite a challenging layout in his home and called the team top shelf. Named technicians recur across multiple five-star reviews, suggesting customers in Troy and surrounding communities consistently receive the same technician for follow-up work, a continuity advantage that larger dispatch-heavy companies rarely offer.

Reviewers repeatedly name individual Comfort Plus, LC technicians when praising their work. Nancy Smith highlighted installer Paul for his attentiveness and clear explanations during a new system installation, calling him worth requesting by name. Scout Labrador specifically credited Chris and his crew for handling a full furnace and air conditioner replacement on an accelerated timeline after she decided a repair would not be cost-effective. Cristina Kassab noted the team proposed several solutions rather than presenting a single option, and she appreciated being given honest information to make her own decision. Russell Anthony's two-star review described three separate service visits to address a condensate leak that appeared after his furnace replacement, an experience that reflects the company's commitment to follow-through even when repairs become complicated. Across the full review set, five-star reviewers describe technicians arriving on time, respecting the homes they entered, and finishing work cleanly.