ExpertCare Management Services

ExpertCare Management Services operates as a home health care provider serving Southeast Michigan, with its Troy location at the center of its operations. The agency holds a 3.1-star rating derived from 32 customer reviews, reflecting a moderate reputation within the local caregiving community. Since 1991, ExpertCare has focused on providing services to children and adults with intellectual, developmental, behavioral, and physical disabilities, making it one of the longer-established home health agencies in the region.

What distinguishes ExpertCare from other home health agencies is its emphasis on caregiver training and comprehensive screening processes. The agency offers staff training that is client-specific and conducted at their central facility, ensuring caregivers are prepared for individual client needs. Their stated mission centers on "Helping People Succeed," and the organization maintains a screening process designed to match caregivers with client requirements. This approach reflects their goal of delivering quality caregiving services while positioning themselves as a potential employer of choice in the home health sector.

One recent reviewer, Jackie Gant, shared a detailed account of her family's experience spanning over a year and a half. After waiting months for a caregiver match and encountering what she described as unprofessional service initially, her family eventually found a dedicated caregiver who genuinely cares for her son. However, Gant reported ongoing frustrations with payroll system errors, time punch discrepancies, and a lack of responsive management communication. She noted that despite multiple complaints, no high-level manager reached out to her family, and the same systemic issues persisted across her experience with the agency.