Factory Service Specialists Inc.

Factory Service Specialists Inc. is an appliance repair contractor serving the tri-county area from hubs in Romeo, Troy, and Northville, Michigan. With a 3.1-star rating drawn from 43 customer reviews, the company employs factory-trained technicians who specialize in diagnosing and repairing household appliances. Operating hours run Monday through Friday from 8 AM to 5 PM, with the Troy location handling calls at (248) 588-1580. The business has maintained a presence in the region for over twenty-five years, focusing on prompt repairs at reasonable rates.

The company distinguishes itself through a network of three strategically placed service hubs that offer flexible scheduling to accommodate customer needs. Their technicians undergo factory training, ensuring familiarity with various appliance brands and diagnostic procedures. While the website emphasizes accurate diagnosis and timely repairs, no specific brand partnerships, rebates, or workmanship guarantees are listed. The emphasis on specialization rather than general repair work frames their approach to appliance service.

Several customer reviews describe specific service experiences that highlight areas of concern. One reviewer, Dominic Stephan, reported a technician left a mess after dryer repairs and failed to properly test the unit with the exhaust connected. Taylor Johnson described a washer repair that did not resolve the locking issue, leaving the customer frustrated after hours. Aurora Tee mentioned an encounter with a person who laughed when she raised concerns about dishwasher noise. Lizeo91 recounted a follow-up appointment that was canceled, with the company offering no flexibility when rescheduling. These accounts suggest inconsistent service quality across technician visits.