Thelen Plumbing, Heating & Air

Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Thelen Plumbing, Heating & Air
Thelen Plumbing, Heating & Air maintains a formidable reputation in the Big Lake area, earning a 4.9-star rating across 965 verified reviews. This volume of feedback signals a contractor well-established within its service community, answering calls from residents across the region. The business operates around the clock, every day of the week, a scheduling model that reflects priority placed on availability rather than standard weekday windows. Potential clients searching for a contractor servicing Big Lake and surrounding communities will find this outfit structured around immediate responsiveness.
While the website presents minimal branding detail, Thelen promotes an introductory AC tune-up at $89, positioning themselves toward preventive maintenance contracts rather than emergency-only relationships. The company delivers both plumbing and HVAC solutions under a unified banner, allowing singular-source solutions for homeowners facing layered system failures. Workmanship guarantees appear referenced across reviewer discourse, though specific duration or terms require direct confirmation before engagement.
Specific technician interactions surface across recent reviews. Sarah Dykstra described a same-day pipe repair behind her shower during a cold January weekend, noting Thelen completed assessment and labor within single-business-day window. Lucas Gallery referenced technicians Bryan and Cal performing furnace maintenance, describing them as knowledgeable and willing to walk through diagnostic findings. These granular accounts differentiate Thelen from competitors whose service delivery remains abstract.
What Customers Say
Five-star reviews reference specific technicians Bryan and Cal alongside same-day service during emergencies. Negative feedback cites pricing concerns, with one reviewer describing a $10k plumbing project exceeding budget expectations. Positive reviewers emphasize diagnostic transparency and courteous communication.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| TuesdayToday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Tune-Up
Promoted $89 AC tune-up special includes system inspection, filter assessment, and performance optimization.
Furnace Installation & Repair
Full furnace replacement and repair; reviewers describe next-day installations following diagnostic assessments.
Plumbing Repairs
Pipe leak detection, drain clearing, and water heater service mentioned across multiple reviewer scenarios.
Emergency Service
24-hour availability reported; reviewers describe same-day response during weekend and holiday-adjacent emergencies.
Preventive Maintenance Programs
Tune-up specials and scheduled maintenance contracts offered, positioned toward long-term system reliability.