Embassy Suites by Hilton Minneapolis Airport

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About Embassy Suites by Hilton Minneapolis Airport
Embassy Suites by Hilton Minneapolis Airport occupies a prime spot in Bloomington, Minnesota, just minutes from the MSP airport. This all-suite property holds a 4.1-star rating drawn from 3,564 reviews, making it one of the more heavily reviewed hotels in the Twin Cities suburbs. The property serves travelers flowing through Minneapolis-Saint Paul International, as well as visitors exploring the Mall of America and the nearby Minnesota Zoo. Suites feature separate living areas and kitchenettes, catering to families and extended-stay guests seeking more space than a standard hotel room provides.
The property's climate control systems present notable limitations that guests should understand before booking. One recent review documented a room reaching 78 degrees Fahrenheit with the HVAC system locked in winter mode, preventing any cooling response despite guest attempts to adjust the thermostat. The front desk explained that seasonal settings restrict cooling availability across the property. Guests were offered a box fan and advised to crack the patio door, though these workarounds produced uneven temperatures between rooms.
Recent reviews highlight specific team members who shaped guest experiences in meaningful ways. Mya at the front desk earned a five-star mention for remembering returning guests and providing personalized recommendations, including a coupon for Woolley's restaurant. Jos'e received recognition for crafting drinks with care and offering warm greetings at the reception hour. Not all experiences met this standard, another reviewer described staff as unfriendly and unwelcoming despite polite engagement.
What Customers Say
2 of 3 reviewers name specific staff members (Mya, Jos'e) positively, while the negative review cites unfriendly service and breakfast maintenance issues including inedible pancakes and unclean drink areas. The sole 5-star review highlights personalized hospitality; the 0-star review flags HVAC limitations and poor breakfast quality.
Services
All-Suite Accommodations
Separate living areas and kitchenettes provide more space than standard rooms, suitable for families and extended stays.
Hot Breakfast
Complimentary breakfast served daily, though recent reviews note maintenance and quality concerns.
Evening Reception & Bar
On-site reception bar offering beverages, with one reviewer praising Jos'e's drink preparation.
Airport Proximity
Located in Bloomington near MSP airport, Mall of America, and Minnesota Zoo.
Honors Rewards Program
Standard Hilton loyalty program integration for points earning and rewards.