Sears Appliance Repair

Sears Appliance Repair operates in Burnsville as part of the Sears Home Services network, offering appliance repair throughout the southern Minneapolis suburb region. The business holds a 4.5-star average rating compiled from 147 customer reviews, reflecting a mixed but generally engagement-heavy client base. Technicians serve residential customers across the eastern Twin Cities metro, handling routine fixes alongside more complex equipment failures. The Burnsville location maintains extended operating hours from 6 AM to 10 PM daily, providing weekend coverage that many independent shops in the area do not match.

As a Sears-branded service center, the operation draws on corporate resources and standardized training protocols that smaller local operations typically cannot replicate. The company accepts major home warranty plans, allowing customers with protection agreements to access service without upfront payment. however, several reviewers noted that repair estimates for older equipment sometimes approached or exceeded replacement costs, a situation that requires homeowners to weigh repair versus replacement decisions carefully.

Reviewers named specific technicians including Rick, who earned praise for patient communication while servicing a home with active daycare children, and Robert, described as punctual and friendly despite one customer's concerns about estimate pricing for a snow blower. Another reviewer recounted Michael's attempt to service a unit that required two technicians, noting the crew member communicated the limitation professionally rather than proceeding incompletely. These named interactions illustrate the technician-level experience variations that drive the overall 4.5-star rating.