ComfortSystems

ComfortSystems operates as the municipal water and gas utility provider for Duluth, Minnesota, serving residential and commercial customers across the city including neighborhoods like Lincoln Park, Central Hillside, and the downtown corridor. The utility maintains standard business hours Monday through Friday from 8:30 AM to 4:00 PM and can be reached at (218) 730-4050. With 119 customer reviews reflected in their current 2.1-star rating, residents have documented significant concerns regarding billing communication, service notifications, and response times when issues arise.

The company offers several programs beyond basic water and gas service, including budget billing to smooth seasonal payment fluctuations, home energy loans for efficiency upgrades, and conservation rebates for qualifying improvements. Their online scheduling system allows customers to request furnace cleanings, gas appliance repairs, meter changes, and comfort policy servicing. For new construction, they handle hydrant applications, water meter installations, and irrigation requests. The utility also provides specific resources for landlords, realtors, and trade partners needing dedicated service channels.

Customer reviews detail specific service experiences that prospective clients should weigh. One resident described a scenario where the company failed to deliver an initial deposit bill, then attempted a mid-week water shutoff without notice after the customer had no knowledge of the unpaid amount. Another reviewer documented a pre-7 AM gas meter replacement performed without the required 24-hour notice, causing significant disruption for a disabled resident and their caregiver. These documented interactions highlight communication gaps that have generated formal complaints.