Randall's Heating & Cooling, Inc.

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About Randall's Heating & Cooling, Inc.
Randall's Heating & Cooling, Inc. has kept Duluth residents warm through northern Minnesota winters for over five years, earning a 4.3-star rating across six customer reviews. The locally owned contractor specializes in residential heating system installation, repair, and seasonal maintenance, serving homeowners throughout the Duluth area and surrounding St. Louis County communities. Their experienced technicians handle everything from routine furnace tune-ups to complete heating system replacements, with a track record documented across multiple five-star customer testimonials.
Emergency response capability defines this contractor's service model. Reviewers consistently mention same-day arrival during heating emergencies, with technician Jason Reeves praised for quick and friendly service during urgent calls. The company handles cooling system installations as well, with documented expertise in duct work repair and new AC unit setup. Their approach emphasizes thorough diagnostics, a detail that becomes relevant when examining how thoroughly initial service visits are completed.
Customer experiences reveal specific technician interactions that illustrate service quality. For straightforward installations, Mark handles sales consultations while Mike manages equipment setup, a division of roles that reviewers found professional and organized. However, one long-term customer's experience with furnace cleaning raises questions about follow-through on less visible components, as a subsequent service call discovered clogged tubes that the original technician did not address. This contrast between smooth installations and inconsistent maintenance visits reflects the variability that prospective customers may encounter.
What Customers Say
Four of six reviewers award five stars, praising emergency response speed and professional installations performed by named technicians Mark and Mike. The single one-star review documents a significant service gap: furnace cleaning that required a follow-up visit within three months to address clogged tubes the original technician overlooked. Positive reviews emphasize same-day service and technical skill, while the negative review targets follow-through on maintenance visits rather than pricing or staff behavior.
Services
Furnace Repair & Maintenance
Diagnostics, tune-ups, and component-level repairs for residential heating systems, including furnace cleaning services.
Heating System Installation
New furnace and heating equipment sales and professional installation, with documented Lennox and major brand experience.
Cooling System Installation
AC unit installation and duct work setup, with technicians trained in both heating and cooling trades.
Emergency Heating Service
Same-day response for heating failures, with reviewers noting rapid arrival during winter emergencies.
Duct Work Repair & Modification
Custom duct work adjustments and repairs to improve system airflow and distribution efficiency.