Dakota Electric Association
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About Dakota Electric Association
Dakota Electric Association serves Farmington, Minnesota as a member-owned electric utility cooperative, holding a 2.5-star rating drawn from 181 customer reviews. The cooperative operates Monday through Friday from 7 AM to 5:30 PM, providing electricity distribution to residents and businesses throughout the local community. Operating under the name Dakota Electric Association, the utility maintains its headquarters in Farmington and can be reached directly at (651) 463-6212 for account inquiries and service matters.
As a cooperative utility, Dakota Electric Association differs from investor-owned providers by returning profits to members through capital credits and maintaining local governance. The organization handles electricity distribution, meter reading, billing cycles, and service connections for its service territory. Members participate in annual meetings and elections that shape cooperative policies, reflecting the member-owned structure that defines the organization.
Customer reviews reveal ongoing challenges with the utility's customer service and billing systems. Multiple reviewers describe difficulties with a new online account system, citing frustration over account number entry limitations and extended wait times exceeding 15 minutes. One reviewer documented being disconnected after lengthy holds, while another described interactions with staff members including Shelly as experiencing rudeness. Billing statement clarity emerges as a recurring concern, with reviewers noting confusion over graph-based emailed statements lacking clear cost per kilowatt explanations and unexpected increases from prior years.
What Customers Say
Six of eight reviewers specifically criticize the new online billing system, with complaints about account number entry failures and statement clarity. Three reviewers mention hold times exceeding 15 minutes, and two describe being disconnected. One reviewer notes the cooperative was a reason for relocating from Burnsville, citing ongoing customer service difficulties.
Working Hours
| SundayToday | Closed |
| Monday | 7 AM–5:30 PM |
| Tuesday | 7 AM–5:30 PM |
| Wednesday | 7 AM–5:30 PM |
| Thursday | 7 AM–5:30 PM |
| Friday | 7 AM–5:30 PM |
| Saturday | Closed |
Services
Electricity Distribution
Power delivery and grid management across the cooperative service territory in Farmington and surrounding areas.
Meter Reading Services
Monthly meter reading and usage tracking for residential and commercial member accounts.
Billing and Payment Processing
Monthly billing statements, payment processing, and account management for members.
Service Connection and Disconnection
New service setup requests and service disconnection procedures for moving members.
Capital Credit Distributions
Annual patronage capital credit refunds to members as a cooperative benefit.
Member Governance and Voting
Annual meeting participation and board elections for member-owners.
Outage Reporting and Restoration
Power outage response coordination and estimated restoration time updates.