Arctic Heating & Cooling LLC

Arctic Heating & Cooling LLC is a 24/7 HVAC contractor serving Grand Rapids and the greater Minnesota Northland. The company maintains a 4.7-star average rating across 107 reviews on the platform, reflecting consistent customer satisfaction in a region where winter temperatures routinely plunge below zero. They offer residential and light commercial HVAC services including furnace repair and installation, air conditioning systems, heat pumps, water heaters, and indoor air quality solutions like duct cleaning and humidifiers.

This contractor distinguishes itself through comprehensive smart home integration, offering both WiFi and smart thermostats alongside HVAC zoning systems that allow homeowners to control temperatures by zone. Their service menu includes radiant floor heating installations, a specialty well-suited to the Northland's many homes with concrete slab foundations that lose heat rapidly in subzero conditions. They also service tankless water heaters and combination units like the Navien combi boiler, addressing a gap many regional contractors leave unfilled.

Customers consistently highlight technician Benji Swanson, with one reviewer describing him as "full of wisdom and knowledge" during a hot water heater emergency that brought him to the home within 90 minutes of the initial call. Another reviewer recalled a furnace failure when outdoor temperatures hit minus 10 degrees Fahrenheit, with the team arriving within an hour to restore heat. A third customer mentioned having a new-to-them in-floor heating system explained thoroughly, transforming an unfamiliar setup into something they felt confident operating.