ServiceMaster Restoration & Cleaning

ServiceMaster Restoration & Cleaning operates as a fire damage restoration specialist serving Minneapolis and the surrounding Hennepin County area. With a rating of 4.4 stars compiled from 27 customer reviews, the company has built a track record helping homeowners recover from fire incidents, flooded basements, and sewer backups. Several reviewers mention the team responds quickly to emergency calls, with one customer noting the crew arrived at her home within an hour of the initial call about a flooded basement. The business handles projects ranging from smoke damage remediation to full content restoration, working with homeowners and insurance providers throughout the restoration process.

The company distinguishes itself through its documentation practices for insurance claims. Multiple reviewers mention the team photographs every stage of the restoration work, catalogs salvaged belongings in boxes, and provides itemized lists of losses. This systematic approach helps homeowners substantiate their claims with adjusters. The company also performs deep cleaning services beyond typical restoration work, including window cleaning and interior detailed cleaning. Their process includes explaining each step of the remediation to clients, with reviewers noting technicians took time to describe their methods and walk homeowners through what to expect during the often-overwhelming restoration timeline.

Customer stories from the reviews highlight individual team members who handled specific situations. Reviewers recount a technician named Leslie leading teams on both water damage and sewer main backup jobs, with one customer specifically praising Leslie and her team for going above and beyond after a sewer main flooded her finished basement. Another reviewer described a crew that arrived quickly to handle a flooded basement, completing demolition and cleanup in under six hours while the homeowner felt comfortable leaving them unattended. A third review notes a team that boxed and catalogued all salvageable possessions, photographing the entire process for documentation purposes.