Heating and Cooling Service

Heating and Cooling Service operates as an HVAC contractor serving New Hope, Minnesota, and surrounding communities. With a rating of 4.7 stars collected across 23 customer reviews, the company maintains standard weekday availability from 8 AM to 8 PM, with weekend hours extending from 9 AM to 5 PM on both Saturdays and Sundays. This schedule accommodates residential customers seeking routine maintenance appointments as well as those facing unexpected system failures. The business appears to operate under the name Gordon's Heating and Cooling Service based on customer references throughout verified reviews. Testimonials indicate the company handles both heating and cooling systems for homeowners throughout the local service area, with particular emphasis on responsive repair work and preventive maintenance programs.

The contractor differentiates itself through transparent pricing practices and rapid response times. Multiple reviewers commend the company for providing up-front cost estimates before beginning work, allowing homeowners to make informed decisions without unexpected financial surprises. Several customers specifically note arriving at homes within 45 minutes to one hour of their initial service call, demonstrating commitment to addressing equipment failures that compromise indoor comfort, particularly during extreme temperature periods. Reviewers also highlight the technicians' willingness to explain repair procedures in plain language, ensuring customers understand what work was performed and why specific solutions were recommended.

Customer testimonials reveal specific scenarios demonstrating the company's service reliability. One reviewer describes calling after discovering no heat on a winter morning, receiving scheduling assistance without pressure tactics and having a technician arrive earlier than the scheduled time. Another customer recounts emergency A/C repair during a sweltering afternoon, with the technician diagnosing and resolving the issue within the same visit. A third testimonial contrasts the company's pricing at $550 for a circuit board replacement against a competitor's quote of $2300, illustrating value-oriented service. Technicians named in reviews include Mike, described as polished and dedicated, and Freddy, noted for knowledgeability and helpfulness. These individual accounts collectively portray a service team focused on technical competence and customer communication.