Priority Heating & Cooling Inc

Priority Heating & Cooling Inc has been keeping East Twin Cities Metro homeowners comfortable since the late 1990s. Based in Oakdale at 635 Hayward Ave N, this locally-owned and operator team holds an A+ rating with the Better Business Bureau and maintains anear-perfect 4.9-star average across 353 verified reviews. Their service area covers Oakdale, Woodbury, Maplewood, and surrounding eastern suburbs, where they handle furnace, heat pump, and air conditioning needs for both aging equipment replacements and new installations. The company operates around the clock, every day of the week, ensuring residents never face a Minnesota winter without working heat.

What distinguishes Priority from larger regional competitors is their commitment to non-installation longevity and genuine customer respect. They install exclusively Ruud equipment by Rheem, a manufacturer with over 100 years of industry history, and back every new system with an unbeatable 10-year parts warranty. Their technicians never cut corners on installations, leveling units, securing connections, upgrading drain lines, and sealing ductwork are all standard practice rather than optional upgrades. Unlike private-equity-owned operations that have absorbed most metro-area HVAC companies over the past decade, Priority remains independently family-owned, with no sales pressure tactics, no hidden markup games, and no commissioned estimators pushing expensive upgrades you do not need.

Homeowners who called Priority during genuine emergencies report consistently positive outcomes. When Sharon Gerst's furnace failed during the coldest week of the year, technician Scott performed an interim repair to keep her existing system running safely until a new Ruud furnace could be installed just days later. Technicians Levi and James handled the installation, thoroughly explaining system operations. Jason Voyda experienced a completeno-heat situation midweek and received same-day service from Levi, who answered every question and replaced the failed unit within hours. These scenarios, quick response during extreme cold, careful diagnostic work before recommending replacement, and transparent communication throughout, repeat across the review history.