Service Pros Plumbing and Heating

Service Pros Plumbing and Heating operates as a licensed plumbing contractor in Rochester, Minnesota, delivering residential service backed by a 4.9-star rating drawn from 107 client reviews. The company maintains standard business hours from 7:30 AM to 4:30 PM Monday through Friday, providing consultation appointments and scheduled installations for homeowners across the Med City area. Their team handles everything from kitchen sink replacements to emergency shower repairs, approaching each job with a focus on accurate diagnostics and transparent cost estimates.

What distinguishes Service Pros from typical plumbing shops is the emphasis on customer education and follow-through documented across their reviews. Technician Callan has been repeatedly praised for walking clients through pricing options with complete clarity, ensuring no surprise charges appear on the final invoice. The team performs thorough assessments rather than addressing only the immediate complaint, offering cost estimates for broader system health when evaluating plumbing problems. This methodical approach extends to ordering parts, reviewers note that unusual sink replacements were triple-checked for correct fit before installation.

Homeowners sharing their experiences highlight specific technicians and scenarios worth noting. Kyle Swanson described a same-day response after a shower handle broke in a newly purchased home, with the crew arriving within minutes and presenting three repair options. Tricia Goldberg detailed how Miles and Callan managed an unconventional kitchen sink replacement, ordering the correct part and verifying fit before proceeding. Vince earned recognition from Rosie Cashman for performing a full assessment alongside immediate repairs, providing cost estimates that allowed for informed decision-making. These accounts reflect a shop that combines rapid response with detailed documentation, including final reports with photographs.