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Claim This BusinessJohnson Controls Jackson Branch Office operates as a commercial and residential climate solutions provider in Ridgeland, Mississippi, and surrounding Madison County communities. The location has generated mixed client feedback across recent project engagements, with an aggregate rating of 3.4 stars derived from five verified customer reviews. The branch serves the greater Jackson metropolitan area including Ridgeland, Madison, and Flowood, delivering heating, ventilation, and cooling system installations for both business and homeowner clients.
Johnson Controls operates as a global building systems integrator with deep technical resources, though specific product brand partnerships or specialized service offerings for this Ridgeland location were not detailed in available materials. The company maintains comprehensive in-house capabilities for climate control system design, installation, and ongoing maintenance across commercial facilities and residential properties. Client feedback indicates this office prioritizes service reliability and technical expertise insystem installations.
Customer experiences at this location reveal distinct service patterns. A client identified as Laura Morris reported dissatisfaction with billing practices following a commercial service call, noting unexpected mileage charges and additional fee assessments. Conversely, Captain Wil Phenice specifically praised the team's customer service quality, describing the staff as fantastic and noting superior client interactions. Stephen Smith's brief endorsement of the location suggests positive outcomes for certain project types, though specific service details were not elaborated in the review.
5 reviews show polarized sentiment: 2 clients awarded 5-star ratings praising customer service quality, while 2 clients assigned 1-star ratings citing billing disputes and disconnected phone contact information. Captain Wil Phenice's review specifically references service team members by noting fantastic people and superior customer service, distinguishing positive experiences from negative feedback regarding communication accessibility.
Designing and installing climate control systems for office buildings, retail spaces, and commercial facilities using integrated building management approaches.
Home heating and cooling equipment installation for single-family residences and multi-unit residential properties in the Jackson metro area.
Preventive maintenance services including seasonal diagnostics, filter replacement, and performance optimization for existing systems.
Response to sudden system failures, though specific same-day availability should be confirmed by contacting the office directly.
Integration and monitoring solutions for commercial facility climate control, leveraging Johnson Controls global building systems technology.