Ben & Jerry’s

Ben & Jerry's on Franklin Street in Chapel Hill has earned a 4.6-star average across 670 customer reviews, making it one of the most-talked-about dessert destinations in the Triangle area. Located at 102 West Franklin Street in the heart of downtown Chapel Hill, this scoop shop serves locals and visitors alike who seek premium ice cream, non-dairy options, and frozen treats. The shop operates extended hours on Thursday through Saturday, staying open until midnight to accommodate late-night crowds drawn to the vibrant downtown scene.

What sets this Chapel Hill location apart is its commitment to progressive values and community engagement. As part of a certified B Corporation, the shop aligns with Ben & Jerry's global mission around social and environmental issues. Customers can order catering for office parties, birthdays, and weddings, with the team handling everything from setup to serving. The shop also offers custom ice cream cakes and partners with third-party delivery services including UberEats, DoorDash, and Grubhub for at-home enjoyment. The outdoor patio provides a relaxed setting for enjoying freshly scooped cones, milkshakes, and sundaes.

Several reviewers highlight specific team members who elevate the experience. Dan earned praise for his warm greeting and patient assistance helping a customer find the perfect flavor combination. Denesea was described as an amazing person with a lovely personality who made visitors feel truly cared for. Ciara and Manager Mel were recognized for creating a positive, clean environment where customers enjoyed specialty items like the Berry Berry Extraordinary and blended lemonades. However, not all experiences were positive, with a handful of reviewers noting rude or unresponsive interactions that potential customers should be aware of.