A + Rooter

A plus Rooter operates as a family owned plumbing and HVAC contractor serving Charlotte and nearby communities including Matthews, Pineville, Indian Trail, Huntersville, Statesville, Concord, Harrisburg, and Kannapolis. Founded on principles of clear communication and upfront recommendations, the company maintains a 4.8 star rating across 64 verified reviews. Unlike some larger operations that prioritize speed over precision, A plus Rooter emphasizes practical diagnostics before recommending repairs or replacements, ensuring customers understand both the problem and the proposed solution before work begins.

What distinguishes A plus Rooter from neighboring contractors is their commitment to transparent communication from the first phone call through job completion. Their website explicitly promises that customers will know the exact nature of the issue, what the recommended fix involves, and what to expect next, no confusion and no runaround. This approach pairs with quality craftsmanship focused on long term reliability rather than temporary patches. The company's dual focus on both plumbing and HVAC systems positions them uniquely as a single resource for homeowners managing both trade categories, reducing the need to coordinate multiple contractors for interrelated home comfort issues.

Customer experiences shared in reviews reveal a pattern of rapid response during emergencies. Chip Goines described how a weekend pipe burst brought a plumber to his home within an hour, a timeline that speaks to the company's availability during critical moments. Other reviewers specifically mention technicians Martin, Maggie, Joel, Camilo, and Nelson handling scenarios ranging from bathroom backups to AC system failures. The consistency of names appearing across multiple five star reviews suggests a small, stable team where customers can expect to recognize the person arriving at their door. This continuity between review periods reflects the kind of relationship based service that makes a genuine difference when inviting someone into your home.