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Claim Your Free PageAbout Alpha Air Heating & Cooling
Alpha Air Heating & Cooling operates as a residential air conditioning contractor serving Charlotte, North Carolina, and surrounding communities. With a rating of 2.9 stars from nine customer reviews, the company has fielded both highly satisfied clients and those expressing significant frustration with service delivery. Technicians mentioned in reviews include Marlow, Adam, Jason, and Steve, each receiving varying levels of praise for their approach to heating and cooling challenges. The phone number listed is (803) 579-3654, though working hours remain unspecified on publicly available platforms.
The contractor's online presence is minimal, with no active website providing detailed service listings or brand partnerships. This limitation makes it difficult to assess specific equipment offerings, manufacturer certifications, or specialized services beyond what reviewers have described. Prospective clients may wish to request a complete service menu and credential documentation directly during initial contact.
Customer experiences paint a varied picture. Shana Hicklin awarded five stars, describing Marlow as professional and trustworthy, with long-term solutions provided for her heating and air unit. Shawn Scruggs also gave five stars, praising technician Jason. However, multiple one-star reviews document extended communication failures: Brick Brickel left six messages and three texts without callback, while Brian Barber reported waiting nearly two months for an unresolved replacement unit. A. Semone Sims described a similar pattern after paying for a repair that failed to resolve the underlying issue, with neither the contractor nor the warranty company providing follow-up.
What Customers Say
Three of nine reviewers awarded five stars, citing specific technicians (Marlow, Jason, Steve/Steven) and effective problem resolution. Six reviewers gave one or two stars, with four explicitly mentioning being ghosted or experiencing complete communication breakdown. Negative reviews consistently reference payment before service completion and unresolved issues.
Services
AC Repair
Diagnostic and repair services for residential cooling systems, though specific turnaround times are not documented.
Heating Repair
Repair services for residential heating units, referenced in positive five-star reviews.
System Maintenance
Maintenance offerings were promised to Brick Brickel but not delivered during follow-up.
Equipment Replacement
Replacement services mentioned in negative reviews, with at least one unresolved installation pending for months.
Warranty Claim Assistance
The company has worked with third-party warranty providers, though customer satisfaction outcomes varied.