B & R Service, Inc

B & R Service, Inc has kept homes comfortable across western North Carolina since 1967, making it one of the region's longest-operating family-owned HVAC companies. Based in North Wilkesboro with a second location in Asheville, the contractor serves Wilkes, Yadkin, Watauga, and surrounding counties across the Blue Ridge foothills. The company holds a 3.7-star average from 19 Google reviews, a middle-ground score that reflects both dedicated longtime clients and specific service disappointments cited in recent feedback.

What distinguishes B & R Service from regional competitors is its depth of factory certifications and breadth of equipment knowledge. The team maintains the largest roster of NATE-certified technicians in northwest North Carolina, trained directly through Carrier and other major manufacturers. They back every repair, installation, and service call with a 100% satisfaction guarantee, an uncommon commitment in this trade. Their financing programs help homeowners manage unexpected equipment replacements without immediate out-of-pocket strain.

Customer experiences run the full range. Peter Caissie described how a technician arrived the day after his holiday-weekend call during bitter cold weather, sourced a blower motor faster than expected, and reduced the final bill because parts came in under estimate. Conversely, multiple reviewers, including Michelle Roth, report being charged $250 for no completed work, with one manager allegedly hanging up during a complaint call. These contrasting stories suggest service quality may depend on which technician arrives at your door.