D&L Parts Company

D&L Parts Company serves Charlotte as an appliance parts supplier with a 4.7-star rating drawn from 107 customer reviews. The shop operates Monday through Friday from 7:30 AM to 5 PM, providing parts and diagnostic guidance for do-it-yourself repairs and professional technicians alike. Residents across the Charlotte metro area can walk in with a model number or bring a failing component for on-site matching, avoiding the guesswork that often accompanies online part searches.

The business distinguishes itself through an interactive model lookup tool on its website, allowing customers to enter appliance brand and model numbers for precise part identification. A barcode scanner further streamlines the process for those who can bring the original component. Multiple reviewers note prices below what major online retailers charge, and the team will answer diagnostic questions over the phone, helping callers determine whether a repair is feasible before purchasing parts.

Customer stories highlight TJ Tanner and Melissa as team members who go beyond simple parts dispensing. One reviewer describes arriving unable to locate a needed component online, only to have the team invite them in person with the old part, which they matched from stock at a lower price than competitors. Another notes the team diagnosed a problem over the phone, saving the cost of an unnecessary service call. A third mentions the shop located behind the front building with a prominent 9313 sign, advising first-time visitors on navigation.