D&L Parts Company

D&L Parts Company has served Charlotte homeowners since 1999 as a locally owned appliance parts supplier, earning a 4.7-star rating across 104 verified reviews. Located on Monroe Road, the shop stocks replacement components for washers, dryers, refrigerators, and other major household appliances, directly competing with national chain suppliers while maintaining personalized service. The business welcomes shoppers who prefer to examine parts in person before purchasing, accepting walk-ins with broken components for on-the-spot identification. Customers travel from Fort Mill, South Carolina, and throughout the greater Charlotte metro to access their inventory.

What distinguishes D&L is their commitment to solving problems others cannot. Staff members guide customers through model-number lookups to identify exact compatible replacements, a process that often takes under ten minutes. For parts not physically in stock, the team sources specialty items within approximately one week, leveraging distributor relationships that larger retailers simply do not offer. Multiple reviewers specifically note prices fall below online competitors despite the overhead of maintaining a physical storefront. Technicians also provide phone-based diagnostic assistance, helping homeowners determine whether a repair warrants replacement parts before committing to a purchase.

Owner reviews reveal technical competence paired with genuine hospitality. TJ Tanner receives consistent recognition for explaining component function during installations, ensuring customers understand repairs before proceeding. One reviewer describes an urgent scenario resolved after five days of incorrect parts ordered online. Edrick located the correct component within minutes. Another customer brought both washer and dryer for troubleshooting rather than purchasing new machines, saving thousands in replacement costs. Melissa and her team operate from a location positioned behind the primary building, marked by a large 9313 sign that first-time visitors sometimes miss.